Privacy Policy
The Company highly values the privacy and personal data protection of our customers (pet parents). We will only collect, use and store your personal data in the manner described in this Privacy Statement, in compliance with relevant international and national data protection laws and regulations.
- We will only collect your personal information when it is necessary to provide our pet product sales and related services or in connection with your transaction on this website;
- Your personal information will be retained for the period required by law or for the purpose for which the information was collected, and will be securely disposed of after the expiration of the retention period.
You may browse the Company's pet product website without providing any personal information. When you visit our website without logging into a user account, your browsing is anonymous, and we will not be able to identify your personal identity.
We welcome your comments and suggestions on our pet products and services. If you have any feedback, please send the relevant information to our official email: service@mail.zenthune.com.
Personal Data Collection
The Company will not sell, share, trade or rent any collected customer personal data to any third party for commercial purposes. Personal data collected through this pet supply website is only disclosed within the Company's internal group for business operation and service provision purposes only.
When you create a user account on our website, we will collect the following basic personal information from you for account management and pet product transaction processing:
- Full name
- Shipping and billing address
- Email address
- Contact phone number
- Date of birth (optional)
- Gender (optional)
Purpose of Personal Data Use
The personal data we collect from you will be used for the following legitimate business purposes related to pet product sales:
- Delivering the pet goods you purchased on our website to the designated address;
- Providing real-time updates on pet product delivery status and responding to your customer service inquiries about pet supplies;
- Sending you pet product information, usage guidelines and after-sales support related to your purchase;
- Processing your pet product order, fulfilling the sales contract and providing other services and information you request through this website.
In addition, we will use the information you provide to: manage your user account; verify and process online payment transactions related to your pet product order; conduct statistical analysis of website user behavior (in an anonymous and aggregated form) to optimize our pet product selection and service; and send you information about relevant pet supplies or pet care services that we believe may be of interest to you (you may opt out of such marketing communications at any time). We may share your name and shipping address with third-party logistics providers (such as courier companies) solely for the purpose of delivering the pet goods you purchased.
Note: For customs clearance and export control purposes, the courier company may require you to provide your ID number and other relevant identification information in accordance with applicable laws and regulations when delivering cross-border pet products.
We may retain your pet product order information in our system for security and after-sales service purposes, but we cannot retrieve or disclose this information directly for security reasons. You may log in to your user account to view and manage your order details, personal address, bank card information (encrypted) and newsletter subscription settings at any time.
It is your sole responsibility to keep your personal account information (including your password) confidential and secure. You shall not disclose your account information to any unauthorized third party, and shall log out of your account after each use, especially when using a public device. The Company shall not be liable for any loss or damage arising from your improper use of your account or password, or the disclosure of your account information due to your fault.
Personal Data Security
The Company takes all reasonable and necessary technical and administrative measures to ensure that all collected personal data is kept safe and confidential, and to prevent unauthorized access, use, disclosure or destruction of personal data related to our pet product customers. We protect your personal information through the following measures:
- Restricting access to personal data to only authorized Company employees who need the information to perform their pet product sales and service duties;
- Maintaining and updating advanced technical systems and security products to prevent unauthorized access to computer data and systems;
- Securely destroying or anonymizing your personal data when it is no longer needed for the intended purpose (such as pet product order processing), in accordance with relevant data protection laws and regulations.
The Company uses 128-bit End-to-End Secure Sockets Layer (SSL) encryption technology to process all your financial and payment information for pet product purchases. This encryption technology is a recognized high-level security measure that is extremely difficult to crack, ensuring the safety of your online payment transactions on our pet supply website.
Disclosure of Personal Data
The Company will not share your personal information with any third party (other than the Company's affiliated companies) except for the logistics service providers and payment processors who provide delivery and payment services for this pet product website. Such third parties are required to protect your personal data in accordance with the Company's privacy requirements and relevant laws and regulations.
In exceptional circumstances, the Company may be required to disclose your personal data in accordance with applicable laws, regulations, court orders or government regulatory requirements, for example: disclosing personal data when there is a reasonable belief that such disclosure is necessary to prevent threats to life or health, or for law enforcement, national security or other public interest purposes.
If you believe that the Company has violated this Privacy Policy or mishandled your personal data when providing pet product services, please contact us immediately via email: service@mail.zenthune.com.
Changes to the Privacy Statement
The Company reserves the right to modify and update this Privacy Statement at any time to adapt to changes in laws, regulations or pet product business practices. Any changes to the Privacy Statement will be posted on this website, and the updated version will take effect immediately upon posting.
Privacy Complaint Handling
If you are dissatisfied with the Company's handling of your personal data or your privacy-related complaints in the process of purchasing pet supplies, please contact our customer service team via the official email: service@mail.zenthune.com. We will review your complaint and respond to you in a timely manner in accordance with relevant laws and regulations.